Blozomz

Mantra returns and exchange policy gives you an option to return or exchange items purchased on Mantra for any reason within the specified 14 days return/exchange period (check product details page for the same) the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange. There are two ways to return the product to us:

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We will credit the shipping costs in the form of Mantra credits, provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

To return a product to Mantra, please follow these steps:

You can return products purchased from Myntra within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.

1. Create a 'Return Request' under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode.

If you would like to exchange products purchased from Mantra, please follow below mentioned steps:

1. You can create exchange for products purchased from Mantra within 14 days return/exchange period (check product details page for the same) under “My Orders” section of Website. After checked the reason of exchange we will send you instruction for exchange.

After the refund has been initiated by Mantra as per the Returns Policy, the refund amount is expected to reflect in the customer account within 7 days.

Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore , please ensure that a scan copy of the courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:

1. It should capture the weight of the return package.

2. Residential/office address, destination address, shipment date, amount and other details should be mentioned.

3. The information on the receipt should NOT be edited/over-written.

4. The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company. This is subject to your returns being inspected and successfully processed upon receipt at our end.

You can send the return to any one of the following returns processing facilities listed below. Please ensure that you specify the name of the seller you purchased the products from (You can find the seller name on your order invoice) and dispatch the package to the address listed below. Kindly do not send it to any other address as the return package would not be treated as accepted.

Blozomz

14, Belinda Court Brookwater QLD 4300

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Myntra assumes no liability in this regard. For more details, please call our customer care.

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Mantra assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.

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